Executive Director, Head of Digital Experience (UX) & Transformation, Firmw at Morgan Stanley

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

275000.0

Posted On

27 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Experience, Digital Marketing, Digital Transformation, UX Design, UI Design, Service Design, Experience Design, People Management, Strategic Thinking, Communication, User-Centered Design, Design Thinking, Accessibility Standards, User Research, Usability Testing, Analytics Tools

Industry

Financial Services

Description

Transform our global website presence based on AI/evolving technologies, personalization capabilities and business goals, leading to an audience-led framework which helps us deliver our integrated solutions seamlessly to key segments Adapt our digital experiences based on emerging LLM platforms and the need to be discoverable and relevant in the AI age in new ways (and - the shifting consumer behaviors tied to these 3rd party AI platforms/environments) Lead the design of end-to-end client journeys across digital experience for web and mobile, aligning with brand and business strategy; define experience vision and requirements at the onset of new initiatives Identify innovation opportunities, including the incorporation of Artificial Intelligence into digital experiences; evaluate and prioritize new digital capabilities, platforms and experiences (e.g., mobile, AI/automation, personalization tools, etc) by monitoring the digital landscape for emerging technologies and competitive updates Oversee the Firmwide Marketing Experience Design team across foundational and strategic work, including artifact creation (journey maps, personas, ecosystem diagrams, etc. to communicate insights and design direction) and the development of wireframes, prototypes and high-fidelity designs (whether internal or vendor-produced) Lead the UX Research team in defining hypotheses, designing and executing user testing plans and iterating designs based on insights Ensure consistency in UI and accessibility compliance by leveraging and building upon defined, unified design systems Activation of regulatory-driven requirements and general digital best practices within larger strategic frameworks (including accessibility and brand standards) Collaborate closely with digital peers and partners to ensure goals and constraints are outlined, communicating clearly at each stage of the process Mentor junior designers and foster a culture of continuous learning and collaboration across the team; advocate for a customer-centric, data-informed, and innovation-driven mindset throughout the organization Facilitate strategic buy-in and alignment with stakeholders across departments; close partnership with Technology, Marketing, Communications, Legal and Compliance, and Business colleagues in key interfacing functions 10+ years of progressive experience in digital experience/digital marketing/digital transformation, with extensive background in website strategy and experience design (spanning UX, UI, service design or experience design, including in a lead designer capacity) 6+ years of people management and leadership experience; ability to lead a team with clear direction resulting in positive outcomes Bachelors or Masters degree in Design, HCI, Psychology or a related field preferred; background in Business, Marketing, Digital Strategy Strong strategic thinking and business acumen with a focus on digital growth and audience-led experiences Excellent communication, storytelling, and stakeholder influence skills; comfortable navigating large, matrixed organizations Experience in user-centered design, design thinking and systems thinking Strong facilitation and storytelling skills to align stakeholders and drive decision-making; ability to influence senior leadership and key partners based on a data-informed, audience-led strategy Strong visual design sensibility with attention to hierarchy, layout and interaction design (up to date with the latest design standards and trends, e.g., Material You) Expert user of Figma and FigJam Experience mapping and designing omnichannel client journeys and identifying/creating valuable experiences that deliver impact and business growth (ability to connect design decisions to business goals and outcomes) Deep understanding of accessibility standards and inclusive design principles Experience with applying brand guidelines within an established design system Experience with user research, usability testing and analytics tools Comfort working in dynamic, fast-paced environments with evolving priorities Proven track record of leading digital transformation or innovation initiatives, including hands-on work with AI-driven user experiences Financial Services industry experience preferred Strong communication skills, fostering collaboration between technical and non-technical stakeholders Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Expected base pay rates for the role will be between $165,000 and $275,000 per year at the commencement of employment. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Responsibilities

Transform the global website presence based on AI and evolving technologies while leading the design of end-to-end client journeys across digital experiences. Oversee the Firmwide Marketing Experience Design team and ensure consistency in UI and accessibility compliance.