Executive Director at ICBD

Chelmsford, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Healthcare Management, Business Development, Financial Acumen, Operations Management, Team Development, Client Acquisition, Community Engagement, Data Analysis, Compliance, P&L Management, KPI Tracking, Talent Retention, Emotional Intelligence, ABA Therapy Knowledge, Entrepreneurial Mindset

Industry

Hospitals and Health Care

Description

Clinic Executive Director – ABA Centers of America Chelmsford-Lowell, MA Leadership Opportunity Are you a natural leader with hands-on experience running a healthcare business? Have you built a successful career by managing a high-performing team? We're looking for someone like you to run one of our clinics in the ABA field and provide exceptional services to our clients. The Executive Director serves as the senior leader, accountable for the overall success of clinics across four key pillars: operations, growth, financial performance, and culture. As the primary driver of local growth, the Executive Director partners closely with the Business Developer to foster community relationships and drive client acquisition. The Executive Director mentors and develops the next generation of leaders, preparing leadership staff for future growth. What You’ll Do Growth Mindset & Strategic Expansion Take full ownership of center growth and client retention, exceeding monthly targets for new patient admissions and diagnostics. Build and maintain relationships with referral sources, community organizations, and school systems. Lead business development activities including community events, outreach campaigns, and innovative growth initiatives. Coach staff to adopt a proactive mindset around client acquisition, engagement, and retention. Financial Acumen Manage full clinic P&L, including top-line revenue, clinic operating cost, labor and non-labor expense management. Optimize center profitability by acting on key financial drivers such as center growth, contract rates, billable hour utilization, and service completion. Collaborate with corporate finance and operations teams to implement strategies that maximize clinic profitability. Operational Excellence Contribute to Organizational Key Results, meet or exceed center-based KPIs and targets. Lead high-quality execution of ABA services through proactive scheduling and resource optimization. Maintain compliance with licensing, accreditation, and internal policies. Monitor and drive service delivery performance, ensuring 100% treatment completion. Use data dashboards (e.g., Tableau) to track, analyze and interpret data/KPI to make informed decisions. Talent Retention & Engagement Hire, develop, and retain high-performing teams. Create a high-performance culture by investing in professional development and celebrating success. Lead effective onboarding and mentorship programs for new team members and EDiTs. Conduct regular employee rounding, performance check-ins, and engagement surveys to foster a connected and motivated team. Relationship-Driven Leadership Build trust with families and caregivers through early and frequent engagement, ensuring consistent communication and satisfaction. Host or promote weekly caregiver support groups to build community and empower families. Advocate for school-based services and support caregiver participation in treatment planning. Develop and nurture strategic relationships with community stakeholders, referral sources, and business development partners to support growth and enhance service awareness. Champion collaboration across departments, including Clinical, Admissions, Marketing, and HR. Bachelor’s degree required; Master’s in Business, Healthcare Administration, or Behavioral Health strongly preferred. Minimum 5 years of operations and growth leadership experience in a high-growth service industry, healthcare/health system, behavioral health or education. Entrepreneurs with franchise or service supply chain experience. Proven track record of leading operations, driving organic growth, increasing revenue growth, and building engaged teams. Understanding Financial fluency (P&L, EBITDA, KPI analysis) A deep understanding of ABA therapy and/or allied health services is strongly preferred. High emotional intelligence, resilience, and an entrepreneurial mindset. 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays) Medical, dental, vision, long-term disability, and life insurance Generous 401(k) with up to 6% employer match Bonus potential based on performance ABA Centers of America Culture At ABA Centers of America, everyone’s contribution matters. Supporting our team members is second only to helping our client kiddos with autism. We encourage all team members to use their knowledge, strengths, and expertise to improve the lives of our clients while we help them grow their careers. Join us as we reshape the field of autism care. Recruiter ID: #LI-JW1 ABA Centers of America participates in the U.S. Department of Homeland Security E-Verify program.

Responsibilities

The Executive Director is responsible for the overall success of the clinic, focusing on operations, growth, financial performance, and culture. They will lead business development activities and mentor staff to ensure high-quality service delivery and client satisfaction.