SUMMARY

The Executive Director is accountable for providing Synergy Service’s clients with quality professional services and defining and implementing plans and policies to further the agency’s mission to overcome family violence. The Executive Director is accountable for the development, oversight, compliance, evaluation, and integration of all aspects of program, clinical, and administrative services within the agency. Toward this end, the Executive Director is responsible for establishing an environment that attracts, trains, rewards, motivates, and maintains excellent staff. In addition, the Executive Director will ensure that the organization raises and stewards’ sufficient funds to sustain, enhance and grow the agency. The Executive Director reports to the Board of Directors and will establish a cooperative and productive partnership with them in carrying out the work of the organization, while also representing the agency as a leader in the community. Ultimately, the Executive Director is responsible to support and reinforce Synergy’s guiding mission statement as well as preserving our 501(c)(3) status.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

QUALITY OF CARE & SERVICE

Ensures that the organization delivers clinical care and internal customer service that demonstrates continuous quality improvement and progress towards meeting the highest standards for quality. Ensures that the organization takes all measures necessary to ensure the safety of clients and staff. Supports client choice in care, engagement and help-seeking skills. Promotes and teaches resiliency-building skills to empower clients and employees. Understands the impact of trauma on development, learning, health and social-emotional well-being. Understands concepts of secondary traumatic stress, vicarious trauma and compassion fatigue and the impact of these on quality of care. Ensures policies and practices to reduce re-traumatization. Participates in and promotes performance and quality improvement activities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Required: bachelor’s degree from an accredited college or university in a field related to the organization’s mission and services; at least ten years of related leadership experience; the skills to oversee human resources and financial management matters; and the ability to work effectively and proactively with other providers, and local, state and federal entities.
Preferred: advanced degree (Masters or higher) from an accredited college or university in a field related to the organization’s mission and services, with emphasis on mental health; experience with programs similar to those at Synergy Services such as administering services to families, adults, youth and/or children; experience leading fundraising efforts; prior non-profit experience.
Language Skills.
Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

OTHER SKILLS AND ABILITIES

The employee must have the ability to use computer software, including Windows, Excel and Word.

Currently manages 11-12 Vice Presidents who supervise a total of 220+ employees. A refined senior management structure is to be determined as a component of Executive Director succession plan. Responsible for enabling, empowering, evaluating, and guiding them to success and achievement on behalf of the organization. Is responsible for the overall direction, coordination, and evaluation of these departments. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.