Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Accountabilities:
The incumbent may perform all, some, or similar duties to the listed below:

Strategic Leadership & Mission Integration

• Champion and model The Salvation Army’s mission, vision, and values across all programs, services, and operations.
• Develop and implement a strategic plan for OBC that integrates spiritual care, trauma-informed practice, and evidence-based service delivery.
• Lead organizational change initiatives that strengthen culture, build trust, and foster collaboration, while cultivating strong and sustainable partnerships across the organization’s network. Lead organizational change initiatives that strengthen culture, build trust, and foster collaboration, while cultivating strong and sustainable partnerships across the organization’s network.
• Ensure all programs reflect a person-centered, dignity-affirming approach and are evaluated for both missional and community impact.

1. Operational & Program Excellence

• Oversee the delivery of shelter, housing, addictions recovery, outreach, and community support programs with a focus on quality, safety, and client outcomes.
• Ensure compliance with Territorial policies, Standards of Excellence, and all municipal, provincial, and federal regulations, while regularly reviewing and updating local policies to maintain alignment and compliance.
• Support program managers in implementing data-driven decision-making and continuous improvement.
• Foster integrated service delivery that addresses the holistic needs of clients—physical, emotional, social, and spiritual.

1. Financial Stewardship & Resource Development

• Lead OBC in ethical, transparent financial management in full alignment with TSA’s budgeting and reporting systems.
• Ensure budgets are realistic, sustainable and strategically aligned, effectively supporting program priorities and organizational goals.
• Negotiates contract renewals with funding bodies and actively seeks opportunities to strengthen program delivery by stewarding diverse funding sources, including government funding sources, grants and donor partnerships.
• Maximize the life of OBC’s physical assets through proactive maintenance and replacement, ensuring facilities are OBC’s physical assets, ensuring facilities are safe, dignified, and mission reflective.

1. People & Culture Leadership

• Cultivate a psychologically safe workplace where staff feel valued, supported, and empowered to succeed.
• Lead by example in creating a culture of respect, compassion, accountability, and shared purpose.
• Recruit, mentor, and retain skilled leaders and staff who are aligned with TSA’s mission and values.
• Ensure consistent, equitable HR practices that comply with TSA policies and relevant labour legislation.
• Support professional development for all staff, prioritizing trauma-informed care, cultural competence, and spiritual formation.

1. Governance, Compliance, and Risk Management

• Maintain rigorous adherence to TSA’s governance structures, ensuring all contracts, program changes, and funding agreements according to TSA’s delegation of authority.
• Manage operational risk proactively, ensuring effective systems for health & safety, safeguarding, and incident reporting.
• Support and collaborate with the existing Health & Safety Committee to ensure compliance, promote a safe work environment, and strengthen organizational health and safety practices.
• Prepare regular reports for THQ, funders, and stakeholders, ensuring accuracy and transparency.

1. Community Engagement & Advocacy

• Serve as the public representative of OBC, cultivating and sustaining strong relationships with clients, staff, unions, funders, government agencies, community partners, and the media.
• Establishes and serves as Secretary of a Community Council, including recruiting members, scheduling meetings, developing agendas, recording minutes, and overseeing action plans to ensure timely follow-up.
• Advocate for the dignity and rights of people experiencing homelessness, poverty, and addiction in Ottawa.
• Collaborate with other service providers to improve systems of care and advance community-wide solutions.

Please refer the Job description for details