Executive - English Services at British Council

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Team Collaboration, Flexibility, Information Security, CRM Tools, Student Registration, Email Support, Phone Support, Chat Support, Quality Standards, Record Management, Research Skills, Timely Responses, Adaptability

Industry

Non-profit Organizations

Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 4 / H Country/Location: Noida, India Department: GSS English & Exams (English Operations) Contract Type: Fixed Term Contract, until 31 March 2027 Closing Date: Sunday, 08 February 2026- 23:59 Malaysia Time (GMT +8) Role Purpose To provide a positive experience for all British Council customers by resolving their enquiries promptly via phone, email, and chat. Role Accountabilities The role involves resolving customer queries via email, phone, and chat, ensuring timely and accurate responses while maintaining service and quality standards. Responsibilities include managing student registration and customer care processes in compliance with corporate policies, accurately logging interactions in CRM/tools, posting payments, and researching information as needed. The role requires collaboration with team members, flexibility to support other business areas, and adherence to information security policies, ISO 27001 standards, and record management requirements. Role specific skills, knowledge and experience The candidate should have 6 months to 3 years of experience in a call centre environment, with at least 6 months in a voice-based or blended process, including inbound, outbound, email, chat, or backend processing. Further Information Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations. Education: A bachelor's degree in any discipline is required. Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided. Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit. Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential.There is no hybrid work arrangement for this position and it requires working onsite five days a week. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Responsibilities

The role involves resolving customer queries via email, phone, and chat while ensuring timely and accurate responses. Responsibilities include managing student registration and customer care processes in compliance with corporate policies.