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Executive at EXL Talent Acquisition Team

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Management, Customer Service, Critical Thinking, Mathematical Aptitude, Communication Skills, Business Acumen, Technical Expertise, Decision Making, Team Environment, Diversity and Inclusion, File Management, Documentation Retrieval, FMLA Knowledge, Information Relay, Ethical Decision Making

Industry

Business Consulting and Services

Description

The process involves reviewing claims management and ongoing management of file to closure Outbound calls to Employee, Employer/ Customer, or Physician with return calls to obtain clarification or follow-up for supporting documentation Analysts also support an inbound call queue to answer Family Medical Leave Act (FMLA) related questions from claimants Work with internal and external customers to retrieve and relay information relevant to leave management claims Provide exceptional customer service using professional written and verbal communication skills. Gather information, make sound decisions and draw appropriate conclusions using critical thinking and mathematical aptitude Utilize business acumen and technical expertise to make ethical decisions based upon a mixture of analysis, experience and judgment, with management oversight. Maintain a dedication to meeting the expectations and requirements of internal and external customers Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives

Responsibilities

The role involves reviewing claims management and managing files to closure. Analysts will make outbound calls to various stakeholders and support an inbound call queue for FMLA-related inquiries.