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Executive at EXL Talent Acquisition Team

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

0.0

Posted On

09 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

GDS, Refunds, Fares & Pricing, Travel Certification, Routing Types, Communication Skills, Travel Geography, Back Office Processing, SLA Management, Customer Relationship Management

Industry

Business Consulting and Services

Description

The user is responsible to process all back office transactions in US P&C client area namely-Mid term changes, endorsements, Coding, correspondence etc. Primarily responsible for processing transactions as per the SLAs outlined by the client Ensure that all the transactions are processed as per defined and documented desktop procedures Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the transactions is compliant with predefined parameters Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures

Responsibilities

Responsible for processing back office transactions for US P&C clients, including mid-term changes, endorsements, and coding. The role ensures all transactions meet strict SLAs, quality parameters, and customer satisfaction measures.