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Executive at EXL Talent Acquisition Team

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Policy Queries, Claims Resolution, Inbound Phone Support, Document Sharing, Payment Disputes, Payment Queries, Transaction Creation, Process Improvement, Communication

Industry

Business Consulting and Services

Description

* Provides high quality customer service in resolving queries of the customer related to their policies and claims * Provides inbound phone support to customers by sending/sharing necessary documents to get their concerns addressed * Handling payment disputes and payment related queries * Creating transactions for customers looking to make a payment * Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises * Participates and provides expertise as a responsible member to ensure continuous process improvement initiatives are met.

Responsibilities

The role involves providing high-quality customer service by resolving policy and claims queries via inbound phone support, which includes sharing necessary documents to address customer concerns. Additionally, the executive will handle payment disputes, related queries, and create payment transactions for customers.