Executive at EXL Talent Acquisition Team

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Processing, Customer Relationship Management, Multilingual Support, Problem Solving, International Logistics, CRM Systems, Communication Skills, Inventory Management, Account Management, Troubleshooting, Organizational Skills, Attention To Detail

Industry

Business Consulting and Services

Description

Key Responsibilities: 1. Order Processing & General Customer Inquiries * Process and verify customer orders to ensure accuracy and timely fulfillment. * Address inquiries related to orders not received, including investigating delivery delays or missing items. * Handle issues regarding returns that have not been credited, including coordinating with relevant teams to ensure timely resolution. * Resolve general customer inquiries regarding product availability, pricing, and order status. * Communicate with logistics and warehouse teams to ensure smooth processing of orders and deliveries. 2. Store Queries (Next Stores) * Address queries from Next stores regarding deliveries of customer parcels, ensuring timely and accurate dispatch of items. * Assist stores with stock checks to confirm inventory levels and resolve discrepancies between online stock and in-store stock. * Liaise with relevant teams to facilitate product availability and deliveries to stores. 3. International Customer Support (Multilingual) * Handle inquiries from international customers regarding orders not received, tracking information, and returns. * Provide order tracking information and resolve issues with international deliveries, including liaising with couriers and customs services. * Manage return processes for international customers, ensuring they receive timely updates and solutions. * Provide support in multiple languages (English, German, Mandarin, and Arabic) to address diverse customer needs. * Ensure that international customers receive exceptional service and all queries are resolved in a timely manner. 4. Administrative Tasks * Adjust and update customer accounts as necessary, including resolving billing issues, updating contact details, and processing refunds. * Assist in sending mass customer communications, such as promotional emails, order updates, and return instructions. * Maintain accurate and up-to-date records of customer interactions in the CRM system. * Collaborate with cross-functional teams (e.g., logistics, IT, and marketing) to improve customer service processes. 5. General Customer Support * Provide excellent customer service by addressing complaints, providing solutions, and ensuring customer satisfaction. * Stay updated on company products, services, and policies to assist customers effectively. * Contribute to the continuous improvement of customer service processes and tools. Required Qualifications: * Languages: Fluent in English (written and spoken). * Experience: Minimum of 2 years of customer service experience, preferably in an e-commerce or retail environment. * Skills: * Strong communication and interpersonal skills. * Proficient in using customer service management tools and CRM systems. * Ability to multitask and manage high volumes of queries. * Excellent problem-solving and troubleshooting abilities. * Strong organizational skills and attention to detail. EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com [http://www.exlservice.com/]. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers. EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.

Responsibilities

The role involves processing customer orders, resolving inquiries, and managing international support in multiple languages. It also includes administrative tasks such as updating customer accounts and coordinating with logistics and warehouse teams.