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Executive at EXL Talent Acquisition Team

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Active Listening, Negotiation, Influencing, Problem Solving, Analytical Thinking, Customer Service, Call Handling, Empathy, Professionalism, Computer Literacy, Typing Speed, Collections Management

Industry

Business Consulting and Services

Description

* Demonstrate a strong customer focus that enables to arrive at fair outcomes and excellent customer service resulting in addressing customer inquiries. * Achieve high call quality, meet compliance standards whilst delivering against agreed customer service performance metrics * You’ll need to be adaptable switching between inbound or outbound customers depending on business needs * Any other tasks as deemed required by their Line Manager * Ensure that the calls are handled as per Desktop procedures * Ensure that the assigned targets in accordance with SLA and any internal standards are met * Ensure that the quality of the call handling is in compliance with predefined parameters as defined by Process Excellence standards * Maintain and provide the relevant process reports in a timely manner * Ensure adherence to established attendance schedules

Responsibilities

The role involves handling inbound and outbound collections calls to arrange payment plans for customers in arrears. The executive must ensure compliance with process excellence standards and meet agreed customer service performance metrics.