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Executive at EXL Talent Acquisition Team

, , India -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Webchat Support, Upselling, SLA Adherence, Quality Compliance, Regulatory Compliance, Communication Skills, Rapport Building

Industry

Business Consulting and Services

Description

Customer service representatives are primarily responsible for handling inbound webchats from customers and resolve their queries. Their role involves ensuring the customer is provided clear and accurate information, while maintain adherence to the client processes and procedures. Key performance indicators are customer satisfaction, quality compliance, regulatory compliance, average handle time, closed chats per online hour, First Response Time

Responsibilities

Handle inbound webchats to resolve customer queries regarding the quote and buy website and product cover. Ensure all transactions follow standard procedures while meeting SLA targets and maintaining high customer satisfaction.