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Executive at EXL Talent Acquisition Team
Noida, Uttar Pradesh, India -
Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Bilingual, Communication Skills, Data Entry, Policy Coding, Attention To Detail, Group Insurance, Process Compliance

Industry

Business Consulting and Services

Description
Bilingual Call Center Representative is responsible for providing exceptional customer service in both English and Spanish, handling inbound and outbound calls, and assisting customers with their inquiries, concerns, and requests. The ideal candidate possess strong communication skills in both languages, have a customer-focused attitude, and be able to thrive in a fast-paced environment.
Responsibilities
The role involves providing customer service through inbound and outbound calls while managing complex group insurance policy coding and data entry. You will be responsible for ensuring 100% data accuracy and maintaining adherence to standard operating procedures.