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Executive at EXL Talent Acquisition Team

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Phone Support, Computer Navigation, Analytical Skills, Verbal English Communication, Written English Communication, Keyboarding Skills, Data Verification

Industry

Business Consulting and Services

Description

Essential Functions * Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner. * Provides inbound phone support on various Product lines. * Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments. * Ensures and provides quality service to while administering their account. * Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met. * Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises

Responsibilities

Provide high-quality customer service by resolving client queries and handling inbound phone support across various product lines. Manage funding transactions and claims inquiries while contributing to process improvement initiatives within the departmental team.