Sign up to Y-Axis Job Site

Sign up with

Please choose a username.

Use this as Whatsapp number

I accept the Terms & Conditions

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Executive at EXL Talent Acquisition Team

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Webchat Handling, Query Resolution, Communication, Client Processes, Quality Compliance, Regulatory Compliance, Customer Satisfaction, Average Handle Time, First Response Time

Industry

Business Consulting and Services

Description

Customer service representatives are primarily responsible for handling inbound webchats from customers and resolve their queries. Their role involves ensuring the customer is provided clear and accurate information, while maintain adherence to the client processes and procedures. Key performance indicators are customer satisfaction, quality compliance, regulatory compliance, average handle time, closed chats per online hour, First Response Time

Responsibilities

Customer service representatives handle inbound webchats from customers and resolve their queries. They ensure customers receive clear and accurate information while adhering to client processes and procedures.