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Executive at EXL Talent Acquisition Team
Cape Town, Western Cape, South Africa -
Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Policy Amendments, Data Analytics, Digital Operations, AI, Inbound Calls, Policy Cover Checking, Empathy, First-Time Resolution, Telephone Etiquette, Communication Skills, Listening Abilities, Organizational Skills, Time Management, Computer Literacy, MS Office

Industry

Business Consulting and Services

Description
Primary External Interactions  * Customer for policy amendments  * SME / Trainers at the client end for training  * Exception/ escalation teams at the client end for the purpose of seeking clarifications & answering queries  EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com [http://www.exlservice.com/]. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
Responsibilities
The role primarily involves managing inbound calls from policyholders to handle loss notifications, verify policy coverage, provide accurate information, instruct necessary suppliers, and update internal systems. A strong focus must be placed on delivering excellent customer service, demonstrating empathy, and achieving first-time resolution while adhering to required call statistics like hold time and talk-time.