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Executive at EXL Talent Acquisition Team
Pune, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Call Handling, Customer Inquiries, Problem Solving, Data Gathering, Communication Skills, Teamwork, Adaptability, Computer Navigation, Keyboarding Speed, Customer Service Focus

Industry

Business Consulting and Services

Description
To make/receive calls to Thames Water Customers and third parties and seek information related to Process * Respond to Customer Inquiries: Manage calls and emails from customers.  * Provide Support and Assistance: Address customer issues promptly and professionally, offering appropriate solutions and guidance to resolve problems effectively. * Ensure Accuracy and Quality: Maintain a high level of accuracy in all interactions, ensuring that information provided to customers is correct and up to date. * Document Interactions: Record and maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, using designated systems or software. * Follow Communication Procedures: Adhere to established communication scripts, guidelines, and procedures to ensure consistency and quality in customer interactions. * Collaborate with Team Members: Work closely with other team members and departments to escalate complex issues, share knowledge, and contribute to continuous improvement efforts. Meet Performance Metrics: Meet or exceed performance targets for call/email handling, response time, customer satisfaction, and other relevant metrics.
Responsibilities
The primary responsibility involves managing inbound and outbound calls and emails to Thames Water Customers and third parties to seek information and respond to inquiries professionally. This includes addressing customer issues promptly, ensuring accuracy in all interactions, and meticulously documenting all recorded communications.