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Executive at EXL Talent Acquisition Team

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Phone Support, Payment Dispute Resolution, Claims Processing, Policy Query Resolution, Process Improvement

Industry

Business Consulting and Services

Description

* Provides high quality customer service in resolving queries of the customer related to their policies and claims * Provides inbound phone support to customers by sending/sharing necessary documents to get their concerns addressed * Handling payment disputes and payment related queries * Creating transactions for customers looking to make a payment * Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises * Participates and provides expertise as a responsible member to ensure continuous process improvement initiatives are met.

Responsibilities

Provide high-quality customer service by resolving queries related to policies, claims, and payment disputes via inbound phone support. Assist customers with creating payment transactions and contribute to continuous process improvement initiatives.