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Executive at EXL Talent Acquisition Team

, , India -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Webchat Support, Communication, Rapport Building, Problem Resolution, Upselling, Quality Compliance, Regulatory Compliance, Transaction Processing, Data Entry

Industry

Business Consulting and Services

Description

Customer service representatives are primarily responsible for handling inbound webchats from customers and resolve their queries. Their role involves ensuring the customer is provided clear and accurate information, while maintain adherence to the client processes and procedures. Key performance indicators are customer satisfaction, quality compliance, regulatory compliance, average handle time, closed chats per online hour, First Response Time

Responsibilities

The role involves handling inbound customer webchats to resolve queries and provide accurate information regarding products and quotes. Responsibilities also include ensuring adherence to company processes, meeting service level agreements, and performing upselling tasks.