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Executive at EXL Talent Acquisition Team

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Chat Support, Empathy, Emotional Intelligence, Conflict Resolution, Financial Services, Negotiation, Attention To Detail, Problem Solving, Digital Self-Service Tools, Regulatory Compliance

Industry

Business Consulting and Services

Description

We are looking for motivated individuals to join our team, where you’ll be providing outstanding support to customers via chat. In this role, you will handle customer inquiries, offer solutions, and ensure all interactions meet internal processes and regulatory standards. You’ll connect with customers using empathy and emotional intelligence, guiding them through challenging or stressful situations while ensuring positive outcomes. As a member of our team, you will help customers manage their financial journey—whether it's negotiating repayment plans, resolving complaints, or promoting digital self-service tools. The role requires the ability to work in a fast-paced, dynamic environment, where flexibility and attention to detail are key. Building rapport with customers through empathy and emotional intelligence, particularly in challenging or stressful situations, to ensure a positive experience and successful outcomes

Responsibilities

You will provide outstanding customer support via chat, handling inquiries and resolving complaints while ensuring compliance with regulatory standards. Additionally, you will guide customers through their financial journey by negotiating repayment plans and promoting digital self-service tools.