Executive at EXL Talent Acquisition Team

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Outbound Calling, Inbound Calling, Collections, Negotiation, Influencing, Active Listening, Problem Solving, Analytical Thinking, English Proficiency, Attention To Detail, Computer Literacy, Typing Speed, Empathy, Compliance, SLA Management

Industry

Business Consulting and Services

Description

* Demonstrate a strong customer focus that enables to arrive at fair outcomes and excellent customer service resulting in addressing customer inquiries. * Achieve high call quality, meet compliance standards whilst delivering against agreed customer service performance metrics * You’ll need to be adaptable switching between inbound or outbound customers depending on business needs * Any other tasks as deemed required by their Line Manager * Ensure that the calls are handled as per Desktop procedures * Ensure that the assigned targets in accordance with SLA and any internal standards are met * Ensure that the quality of the call handling is in compliance with predefined parameters as defined by Process Excellence standards * Maintain and provide the relevant process reports in a timely manner * Ensure adherence to established attendance schedules EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com [http://www.exlservice.com/]. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

Responsibilities

Handle inbound and outbound collections calls to arrange payment plans for customers in arrears. Ensure all interactions meet compliance standards, SLA targets, and process excellence parameters.