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Executive at EXL Talent Acquisition Team
Cape Town, Western Cape, South Africa -
Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Telephone Communication, Emotional Intelligence, Negotiation, Debt Advice, Complaint Resolution, Computer Literacy, English Proficiency, MS Office, Excel

Industry

Business Consulting and Services

Description
· Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards. · Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations, ensuring a positive experience and good outcomes. · Negotiate payment and repayment plans, assessing customers' needs and financial circumstances, whilst addressing missed payments or arrears. · Signposting customers effectively for external debt advice where necessary, explaining clearly the benefits these firms might be able to provide and how customers might go about contacting them.
Responsibilities
Handle customer enquiries and resolve complaints via telephone while ensuring compliance with regulatory standards. Negotiate payment plans for arrears and signpost customers to external debt advice services.