Executive Experience & Support Analyst at Versant

Englewood Cliffs, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

105000.0

Posted On

13 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Executive Support, Windows, MacOS, Microsoft 365, Slack, Zoom, MDM, Networking Fundamentals, Audio/Visual Technology, ITSM, Incident Management, Lifecycle Management, Confidentiality, Technical Communication, White-Glove Support, Troubleshooting

Industry

Marketing Services

Description

Company Description VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment. These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, and Versant’s sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, GolfNow and GolfPass. Job Description As an Executive Support Analyst, you will be a dedicated technology partner to VERSANT’s senior leaders, delivering high-touch, white-glove support that enables focus, productivity, and confidence in every interaction with workplace technology. This role sits within the Executive Experience function and is intentionally different from traditional help desk or enterprise IT support. You will own the end-to-end technology experience for assigned executives and their executive assistants, proactively managing environments, resolving issues quickly and discreetly, and anticipating needs before they become disruptions. You will operate in high-visibility, time-sensitive situations, often engaging directly with leadership during critical meetings, travel, and events. Success in this role requires technical depth, calm execution under pressure, exceptional communication, and an unwavering commitment to professionalism and confidentiality. Basic Requirements: 5+ years of progressive IT support experience, including direct executive or senior leadership support in high-visibility or mission-critical environments Strong hands-on experience supporting Windows and macOS endpoint environments Deep working knowledge of Microsoft 365 and enterprise collaboration tools such as Slack and Zoom Proven ability to troubleshoot and resolve complex issues across: End-user hardware and operating systems Mobile devices and MDM-managed environments Networking fundamentals Audio/visual and conferencing technologies Experience supporting executive meetings, events, and live collaboration, including rapid on-site and remote troubleshooting Familiarity with ITSM tools and structured incident and request management practices Ability to maintain accurate documentation and lifecycle management for executive devices and environments Exceptional discretion, judgment, and professionalism when handling confidential information Clear, confident communication skills with the ability to explain technical issues to non-technical audiences Willingness to provide after-hours support and limited travel as required to support executive needs Qualifications Desired Characteristics: Background in executive experience or white-glove support roles, rather than general enterprise IT Proven ability to build trusted relationships with senior leaders and executive assistants Strong anticipation and problem-prevention mindset, with a focus on reliability over reaction Comfort operating independently while coordinating effectively with engineering, workplace, and vendor teams Experience supporting enterprise A/V systems and executive collaboration spaces Calm, composed presence in high-pressure or time-critical situations Genuine interest in delivering exceptional executive technology experiences and continuously raising the bar. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected]. VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc. VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means. Business Segment: Versant O&T Compensation: USD 85000 - USD 105000 - yearly

Responsibilities

Provide high-touch, white-glove technology support to senior leaders and their assistants to ensure productivity and confidence. Proactively manage executive technology environments and resolve complex issues discreetly during critical meetings and events.