ABOUT CTM

Corporate Travel Management (CTM) is a global leader in business travel management services. We drive savings, efficiency, safety and sustainability to businesses and their travelers in every corner of the world. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane and today is one of the largest travel management companies in the world!
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals we work with the company’s values in mind; Connect, Deliver and Evolve.

EDUCATION AND EXPERIENCE

• Proven experience in an executive position driving business performance, for example: General Manager in a TMC, or another relevant role
• Significant experience in senior leadership or working with Executive roles (10+ years)

KNOWLEDGE, SKILLS AND ABILITIES

• Leadership Experience: A minimum of 10 years in senior leadership roles, managing large and complex customer-facing operations. You will bring a strong track record of operational excellence and strategic execution.
• Dynamic Leadership Style: Proven ability to work in a dynamic and often ambiguous environment. You will be a coach and mentor to your teams, leading by example rather than through traditional command-and-control methods.
• Collaborative Mindset: A natural collaborator with strong relationship-building skills. You will work effectively with operational teams and commercial/sales teams to drive outcomes.
• Proven Track Record: A history of successfully leading complex, global change management projects. Ability to influence stakeholders and deliver measurable results.
• Strong Communication Skills: Excellent communication skills, with a proven ability to actively engage with large teams in both virtual and in-person environments, and drive performance through clear and compelling communication.
• Innovation & Continuous Improvement: A passion for driving continuous improvement and innovation, always looking for ways to enhance customer experience and operational performance.
• Interpersonal Skills: Acts as a vital link between the leadership team and employees, demonstrating exceptional communication, emotional intelligence, and diplomacy when engaging across business units and various levels of the organisation.

ABOUT THE ROLE

As the EGM Operations, you will be responsible for driving exceptional operational performance across our servicing teams. This pivotal role demands a deep focus on ensuring seamless service delivery, enhancing productivity, improving efficiency, and maximising supplier revenue. You will play a crucial role in leading and guiding operational teams to meet business objectives and achieve high customer satisfaction. You will work closely with key stakeholders, including the commercial teams, supplier relations, and leadership across the organisation, to ensure alignment and drive continuous improvement.
Working closely with the EGM, Client Management, and the General Manager, Sales, this position contributes to the strategic direction and business success of the Australia and New Zealand region. Reporting directly to the CEO, the Executive General Manager, Operations, is a key executive leader dedicated to enhancing operational effectiveness, fostering innovation, and cultivating a capable, forward-thinking workforce.

RESPONSIBILITIES AND DUTIES

The Executive General Manager, Operations, is a key driver of operational excellence across ANZ, ensuring seamless alignment between business plans, key performance indicators (KPIs), and the overarching regional and global strategy. This executive role is responsible for optimising operational support and fostering a high-performance culture that delivers superior customer outcomes.
As a senior leader within the ANZ Executive Team, this role is instrumental in shaping a forward-thinking, innovative, and agile operational framework that propels business success across Australia and New Zealand.