Executive Head: Delivery Management at Vodafone United States

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Delivery Management, Stakeholder Management, Performance Measurement, Operational Criteria, Service Models, Budget Management, Customer Success, Data Analysis, Collaboration, Leadership, Team Development, Knowledge Sharing, Cross-Functional Working, Commercial Due Diligence, Problem Solving, Relationship Building, Continuous Improvement

Industry

Telecommunications

Description

Your responsibilities will include: Develop and track key performance indicators (KPIs) to measure the impact of interventions and identify areas for continuous improvement Lead the integration of delivery and operational criteria into product design governance, ensuring that every product is conceived with scalability, feasibility, and supportability in mind. Ensure that service models, escalation paths, and documentation standards are embedded into every product, enabling seamless transition into in-life operations and customer support. Ensure the co-ordination of complex delivery across Vodacom Business, Partners and Subsidiaries and manages stakeholders to ensure on time delivery by upholding contractual obligations. Develop and implement a robust system for identifying and prioritising major customer delivery and in-life challenges. Enable data usage to identify trends, predict potential future challenges, and proactively implement preventative measures. Collaborates with Sales to ensure customer success across Vodacom Business in the delivery of large scale, complex technology projects to key customers. Manage programme budgets, business cases, and cost controls to maximise value delivered to the business and customers. Support commercial due diligence and investment decisions for new and in-life solutions. Build strong relationships with key delivery partners, internal stakeholders, and executive sponsors. Build collaborative partnerships and alliances for business success. Collaborate with other departments (e.g., product, marketing) to improve bid competitiveness: Ensure alignment on offerings, pricing, and value proposition. Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives Establish and monitor healthy, diverse internal relations and implement remedial actions where required, in the achievement of organisational goals. Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Build a high performance & diverse organisation, focused on generating growth opportunities from clients and prospects, and driving unique growth and development opportunities in line with relevant revenue & margin targets to be achieved. Support and enable the team to succeed by driving skills development and future fit talent in line with business strategy Support and enable the team to succeed by encourage frequent knowledge sharing between team members, amongst other enablement initiatives. Develop a high performing team by embedding formal performance management process, informal coaching and continuous 1:1 performance discussion

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Responsibilities

The Executive Head: Delivery Management is responsible for developing KPIs to measure the impact of interventions and ensuring seamless product delivery across Vodacom Business and its partners. This role also involves managing complex delivery, stakeholder relationships, and program budgets to maximize value for the business and customers.