Executive Host – Domestic Casino Marketing at Wynn Resorts

Everett, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

85000.0

Posted On

12 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Organizational Skills, Interpersonal Skills, Attention to Detail, Customer Service, Problem Solving, Time Management, Mathematical Skills, Gaming Knowledge, Hospitality Experience, VIP Services, Event Coordination, Safety Awareness, Confidentiality, Report Management, Microsoft Office

Industry

Hospitality

Description

Company Description Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Job Description Salary Pay: $75,000 - $85,000 The Encore Boston Harbor Executive Host – Domestic Casino Marketing is responsible for developing and coordinating programs to attract premium and high-limit players and host such guests to ensure guest satisfaction and repeat visits. Work requires superior communication skills and judgment, as position is called upon to interact frequently and develop relationships with high-limit customers, and make discretionary business decisions. Responsibilities include, but are not limited to: implementing the department strategy; maximizing opportunities for departmental and company success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. Work with customer contact departments to implement strategies and programs to cultivate the market for new and existing high-limit casino guests. JOB RESPONSIBILITIES: • Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. • Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. • Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. • Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department. • Delivers and maintains a maximum level of service. • Contributes to company-wide communication and best practices. • Keeps informed of all new developments within the department. • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. • Monitor existing high-limit guest programs and develop knowledge of customer betting habits, credit situation, and levels of participation in order to manage programs to ensure maximum profit margins, adequate play levels, and appropriate cost control. • Host high-limit guests and accommodates their needs within program guidelines to ensure guest satisfaction and encourage return visits. • Award customer complimentaries based on gaming action and program guidelines. • Coordinate, set up, and confirm guest rooms, meals, and gaming reservations. • Assists guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort. • Organize special functions (parties, tournaments, etc.) and participates in telemarketing efforts to invite customers to special event, individual visits, and/or obtain feedback on customer satisfaction. • Works with safety as a priority, and follows department and company safety standards. • Maintains relevant knowledge of industry through continuing education and training. • Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Education and/or Experience: High school degree or equivalent required. Hospitality, Casino or VIP Services experience preferred. Minimum 3 years of experience required. Computer skills and knowledge of Microsoft Office, a plus. Outstanding organizational and interpersonal skills, as well as excellent attention to detail. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required. Ability to write instructions. Ability to effectively present information. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. • Reliable, consistent, and punctual attendance is required. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

Responsibilities

The Executive Host is responsible for developing and coordinating programs to attract premium and high-limit players while ensuring guest satisfaction and repeat visits. This role involves implementing departmental strategies, maintaining Encore standards, and managing high-limit guest programs.