Under the direction of Manager, Player Development, the Executive Host is responsible for assisting in the management of the Player Development team and day-to-day activities of all high limit rooms, including Tables and Slots on a shift basis. They are also responsible in assisting in the identifying, planning, and directing of the VIP players.

KEY ACCOUNTABILITIES:

• Acting as a resource for guests, management, and employees, to ensure a maximum level of satisfaction and service throughout the department and the casino
• Responding to, resolving or escalating guest issues
• Ensuring compliance with licensing laws, health and safety and other statutory regulations
• Strong working knowledge:
• Federal anti-money laundering law
• SOF requirements
• Reporting requirements
• Procedures and best practices
• Implementing VIP player strategic plans as directed
• Developing and sustaining relationships with VIP guests
• Arranging special events for VIP guests
• Developing profiles and ratings to ensure VIP guest satisfaction; monitoring and updating Player Development Tracker
• Actively pursuing business with VIP guests; identifying new guests through acquisition and referral program
• Lead VIP guest-related concert, shows, events, promotions.
• Promoting new product and service initiatives to VIP guests
• Collect information and feedbacks from guests to improve overall high limit service standards and stay competitive in our chosen market
• Assisting with the development of operational budgets
• Liaising and communicating effectively with all appropriate departments
• Developing and cultivating strong working relationships with all stakeholders: guests, ownership and employees
• Performing other duties as assigned or directed

EDUCATION AND QUALIFICATION REQUIREMENTS:

• Post-Secondary education or suitable combination of education and experience an asset
• Previous supervisory experience required and management experience an asset
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office and Excel
• Bi/Trilingual with an excellent command of Mandarin and/or Cantonese (read and write Simplified and/or Traditional Chinese) as well as English
• Gaming industry experience an asset
• Ability to obtain background check via GPEB
  Candidates must be ready and willing to work a flexible schedule, including late nights, overnights, weekends, and holidays. The hours of work will be based on operational and business needs.

Please refer the Job description for details