POSITION SUMMARY

The Executive Housekeeper is responsible for managing all aspects of the housekeeping department, including guest rooms, public areas, laundry operations, and back-of-house cleanliness. This role ensures the highest standards of cleanliness, hygiene, and comfort are consistently maintained while managing resources efficiently and leading the housekeeping team.

REQUIREMENTS

• Diploma or degree in Hospitality Management or related field.
• Minimum 5 years of experience in housekeeping, with at least 2 years in a supervisory or managerial role within a 4 or 5-star hotel.
• Strong leadership, organizational, and communication skills.
• Excellent attention to detail and ability to maintain high cleanliness standards.
• Knowledge of housekeeping procedures, cleaning techniques, laundry operations, and inventory control.
• Proficient in MS Office and hotel PMS systems (e.g., Opera, Fidelio).
• Ability to manage a large multicultural team in a fast-paced environment.
• Fluency in English is required; additional languages such as Arabic, Hindi, or Tagalog are an advantage.

• Supervise and coordinate the daily operations of housekeeping, laundry, and public area cleaning.
• Ensure cleanliness and upkeep of all guest rooms, corridors, and public areas as per brand and hygiene standards.
• Develop and implement housekeeping procedures, schedules, and checklists.
• Recruit, train, and evaluate housekeeping staff; provide ongoing coaching and performance feedback.
• Manage inventory of linen, guest supplies, amenities, and cleaning materials.
• Monitor and control departmental budgets, including labor costs, supply usage, and operational expenses.
• Conduct regular inspections of guest rooms, public areas, and back-of-house to ensure quality standards are met.
• Ensure compliance with health, safety, and hygiene regulations as per UAE municipality guidelines.
• Handle guest complaints and requests related to housekeeping promptly and professionally.
• Collaborate with Front Office, Engineering, and other departments for smooth guest service delivery.
• Prepare departmental reports and maintain proper records (lost & found, laundry logs, room status, etc.).
• Coordinate deep cleaning and preventive maintenance schedules with relevant departments.