Executive Housekeeper at Easton's Group of Hotels Inc.

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

80000.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Housekeeping Management, Laundry Operation Management, Scheduling, Policy Enforcement, Staff Training, Quality Assurance, Budgeting, Financial Planning, Reporting, Recruiting, Hiring, Performance Evaluation, Teamwork, Guest Relations, Safety Compliance, Problem-Solving

Industry

Hospitality

Description

Canopy by Hilton Toronto Yorkville – Canada’s first Canopy by Hilton! What an exciting time to weave a new fabric into the vibrant neighbourhood of downtown Toronto! Canopy by Hilton resides within the Lifestyle realm of Hilton Hotels, embodying refined comfort and design, with a sharp connectivity to the neighborhood it calls Home. Five essential aspects Canopy embraces for total guest experience, include: Energizing Comfort, More Included Value, Surprising Extras, The Just Right Room, and Local Know-How. Culture is key at Canopy, with team members known as “friendly enthusiasts”, who engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest. Attention to detail and an energetic environment ensures Canopy’s “Positively Yours” service culture is a kept Brand promise, delivering a consistent “positive stay”, where memories are made, and comfort is guaranteed. Canopy by Hilton Toronto Yorkville is a 183-room hotel with one restaurant, street-level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada. Reporting The Lead Tidiness Enthusiast also known as the Executive Housekeeper, reports to the Director of Operations/Chief Enthusiast. JOB VACANCY This is a current open position. JOB OVERVIEW Manage the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. Responsibilities and Duties * Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures. * Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties. * Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Ensure that employees are advised of deficiencies and instructed on corrective action. * Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of Hilton Honors. * Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction. * Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. * Compiles and reports information on housekeeping activities and expenses; provides information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability. * Recruits, hires, trains, and provides career development for housekeeping staff; conducts performance evaluations and provides feedback and disciplinary for employees or other Human Resources related activities in accordance with company rules and policies. * Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information. * Conduct pre-shift meetings and review all information pertinent to the day’s activities. * Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business. * Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Relations, Maintenance, and Food and Beverage * Interact with outside contacts: * Guests – to ensure their total satisfaction * Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. * Regulatory agencies – regarding safety and compliance matters * Other contacts as needed (Professional organizations, community groups, local media) * May be responsible for the security of lost and found items or coordinate the lost and found function with other departments. * May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods. * May serve as “manager on duty” as required. * May assist with other duties as assigned. QUALIFICATIONS AND REQUIREMENTS Education: Minimum: Post-secondary and or advanced vocational training or equivalent. Some college preferred. EXPERIENCE: Four years of housekeeping/laundry experience, preferably in a hotel of similar size and complexity and including supervisory experience. S/he must speak fluent English. Other languages an asset. Other: * Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company. * Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving, and receiving instructions, and training. * Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. * Problem-solving, reasoning, motivating, organizational and training abilities are used often. * May be required to work nights, weekends, and/or holidays. PHYSICAL DEMANDS: This job requires the ability to perform the following: * Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds * Remain stationary for extended periods of time * Frequently standing up and moving about the facility * Frequently handling objects and equipment to maintain the facility * Frequently bending, stooping, and kneeling Health and Safety Because safety is a management responsibility, department managers are held directly accountable for safe work practices and control of physical hazards in their areas. DUTIES AND RESPONSIBILITIES 1. Establish and enforce all safety policies and procedures. Ensure that all employees comply with OHSA and its regulations. Correct any employee who is observed breaking a safety rule. Any employee who continues to violate safety rules should be disciplined immediately. 2. Detect and eliminate, or report for correction, all physical hazards, and unsafe conditions immediately by completing a safety work order. Perform random checks monthly and report deficiencies to the appropriate personnel. 3. Conduct orientation for all new employees before they start work. If possible, have a member of the Health and Safety Committee meet with the new employee (as part of the orientation or at a later date). Ensure that new employees receive instruction (verbal and written) on WHMIS, the unique hazards of their jobs, accident reporting, CPR and first aid, back injury prevention techniques, Job Safety Analysis, procedures to follow in the event of fire, and current property safety awareness programs. 4. Re-instruct all regular employees who develop unsafe work practices as soon as possible after such practices are observed. 5. Ensure that all employees use or wear any equipment, protective devices or clothing required under the Health & Safety Program. 6. Investigate all employee accidents thoroughly and immediately. Get the facts from the injured worker and witnesses and fill out necessary accident report forms promptly and completely. These forms should then be submitted to Human Resources for processing. Follow the accident investigation procedures included in this manual. 7. Insist on immediate first aid for all employee injuries where applicable. Maintain department first aid stations. 8. Identify the physical requirements of selected jobs to Human Resources to ensure effective applicant screening. 9. Actively cooperate with the Health and Safety Committee. Ensure a competent and interested department representative is at all committee meetings. 10. Insist on good housekeeping and enforce the “Clean As You Go” policy. 11. Maintain active involvement in the accomplishment of the accident prevention and reduction objective assigned to the department. Take every precaution reasonable in the circumstances for the protection of employees. WHY JOIN US * Health, Dental, and Vision benefits. * Performance based Incentives/bonuses. * Discounted On-site Parking. * Discounted and Complimentary employee meals. * Discounted Hotel Rooms Nights (Hilton Worldwide). * Hilton University access. * Tuition Reimbursement. * Perkopolis. * GoodLife – Discounted membership. * Employee engagement and appreciation events. * Wellness Days ACCESSIBILITY & ACCOMMODATION: Job Posting – Canopy by Hilton is committed to an inclusive, accessible recruitment process. Accommodation is available upon request for all stages of the selection process. Communication (i.e.) booking Interview – If you require any accommodation during the interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process. ABOUT EASTON’S: The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry – renowned brands such as Marriott/Starwood, Hilton and IHG. With a dynamic leadership team and an abiding passion for excellence, the company is aggressively expanding to new locations with diverse offerings for the demanding business and leisure traveler. In the highly competitive hotel industry, Easton’s Group’s core advantages are prime locations, premium quality, and superb service. Every Easton’s Group hotel is located to cater to the needs of its clientele while being on the cutting edge of offering the best advantages to its guests. Whether it’s the downtown Toronto hotels that are just steps to major offices, banks, subways, theatre and cultural hotspots, or the Vaughan properties that are close to the area’s main tourist attractions like Canada’s Wonderland or Vaughan Mills Shopping Centre. ABOUT HILTON: One of the world’s largest, fastest-growing hospitality companies representing 18 Brands, 122 countries and territories and more than 6,800 properties worldwide…and counting! Hilton’s vision is to fill the earth with the light and warmth of hospitality. Recognized for a culture of belonging: 2025 ranking as the #1 World's Best Workplace by Fortune magazine and Great Place to Work 2022 World’s Most Valuable Hotel Brand, Brand Finance Global 500 2022 Best Workplaces for Women Since being founded in 1919, Hilton has been a leader in the hospitality industry and remains a beacon of innovation, quality, and success. This continued leadership is the result of Team Members staying true to the brand’s Vision, Mission, and Values. Specifically, we look for team members who demonstrate these Values: Hospitality – We're passionate about delivering exceptional guest experiences. Integrity – We do the right thing, all the time. Leadership – We're leaders in our industry and in our communities. Teamwork – We're team players in everything we do. Ownership – We're the owners of our actions and decisions. Now – We operate with a sense of urgency and discipline. Brighter Together. We are Hilton. We are Hospitality.

Responsibilities

The Executive Housekeeper manages the daily housekeeping and laundry operations to ensure product quality standards are met and optimum service is provided to hotel guests, aligning with business objectives. This includes planning, scheduling, organizing work, enforcing policies, and ensuring staff are properly trained and equipped.