JOIN SILK HOSPITALITY – REDEFINE LUXURY AT THE GOLD COAST’S NEWEST 5-STAR DESTINATION

Step into a leadership role at the pinnacle of prestige. Silk Hospitality is seeking a passionate, service-oriented professional to lead our housekeeping team at Australia’s newest and most luxurious 5-star hotel on the Gold Coast.
As Executive Housekeeper, you will be instrumental in delivering impeccable standards of cleanliness, presentation, and guest experience, setting a new benchmark in excellence for our hotel partners and their guests.

• Oversee daily operations of the housekeeping department to ensure cleanliness and presentation standards are consistently met.
• Lead, train, and motivate team members to deliver outstanding service.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas.
• Manage departmental budgets, supply inventory, and cost control.
• Uphold strict health, hygiene, and safety protocols.
• Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service.
• Respond to guest requests, feedback, and complaints professionally and promptly.
• Maintain and enhance standard operating procedures.
• Monitor and report on housekeeping performance, occupancy needs, and staffing levels.
• Support onboarding and ongoing training programs for new and existing staff.
• Ensure exceptional guest satisfaction at all times.