FINANCIAL:

· Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.
· Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation).

GUEST EXPERIENCE:

· Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.
· Advise employees of deficiencies and instruct on corrective action.
· Provide adequate retraining as needed to the existing team members, as and when needed. Also Train and prepare the new Recruit/s and document each Training Module / paper/s.
· Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.
· Perform Monthly Stock Takes
· Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
· Carry out special needs and requests of the guests, VIP’s and repeat visitors.
Responsible business:
· Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).
· May maintain procedures for security of lost and found items.
· Perform other duties as assigned by the General Manager. May also serve as manager on duty.
Requirements:
- Over 5 years of hotel supervisor experience
-Experience of working in a unionized hotel
-Strong knowledge of computers and programs such as EXCEL
-Knowledge of OPERA is a bonus
-Knowledge of working for an IHG hotel is a bonus
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Job Type: Full-time
Pay: From $60,000.00 per year

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Vision care

Ability to commute/relocate:

• Etobicoke, ON M9W 1J1: reliably commute or plan to relocate before starting work (required)

Experience:

• Housekeeping Supervisor: 5 years (required)
• IHG HOTEL: 1 year (preferred)
• OPERA: 1 year (preferred)

Language:

• English (required)

Work Location: In perso