Executive Housekeeper at IHG Career

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Budget Management, Expense Control, Inventory Management, Team Management, Training, Scheduling, Guest Satisfaction, Contractor Supervision, Performance Management, Recruitment, Safety Compliance, Housekeeping Operations, Laundry Management, Microsoft Office, PMS Systems

Industry

Hospitality

Description

FINANCIAL RETURNS: * Assist in managing departmental labour and expenses. * Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel * Monitor and control the departmental expenses on an ongoing basis to ensure performance against budget. * Analyse departmental expenses and identify areas of improvement to drive departmental and hotel profitability * Conduct regular linen inventory and operating supplies stock take to ensure sufficient stock for business operations and minimize any pilferage or loss of any nature * Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business. PEOPLE: * Provide leadership, direction and support to the Housekeeping team on a daily basis; conduct daily shift briefing with housekeeping team to update on hotel status and operational requirements. * Manage the day-to-day activities of the housekeeping team * Trains, manages and motivates the housekeeping team in order to provide high standard of service for guests and meet departmental and hotel targets * Plan and execute maintenance schedules for Guestrooms and Public Areas * Schedule routine inspections by Supervisors * Maintain and improve process in Housekeeping to ensure maximum guest satisfaction * Manage Housekeeping operations to ensure smooth operations and high guest satisfaction * Ensure that Housekeeping team are performing their required duties to hotel’s standards and properly groomed * Supervisor external contractors to ensure contractual compliance * Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward. * Administer the performance management cycle in the housekeeping department throughout the year with regular catch ups and quarterly check-in sessions * Work closely with the Human Resources department in the recruitment of colleagues to ensure staffing are met * Identify any training gaps and work with the Learning & Development colleagues to ensure training gaps are close * Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties * Provide direction and support to the team on a daily basis * Promote teamwork and quality service through daily communication and coordination with other departments * Interact with outside contacts: * Guests – to ensure their total satisfaction * Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. * Regulatory agencies – regarding safety and compliance matters GUEST EXPERIENCE: * Ensure that the rooms are prepared in accordance to IHG Way of Clean operating procedures * Coordinate any special request with Front Office to ensure a memorable stay for our guests * Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort * Respond to guest requests and complaints in a prompt and professional manner. Make appropriate service recovery gesture according to established guidelines in order to ensure total guest satisfaction * Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction * Inspect all guest rooms and public areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required * To check vacant, clean rooms on the report and report any discrepancies both to housekeeping for assignment and to the hotel duty manager for investigation * Analyse all Guest Heartbeat surveys and any social media reviews to identify any gaps or trends, put in place corrective preventive action to prevent negative issues from recurring RESPONSIBLE BUSINESS: * Manage the day-to-day activities of the housekeeping department, plan, schedule and organize work to ensure proper coverage. Communicate and enforce policies and procedures. * Develop and implement procedures to maintain and enhance the quality of housekeeping and laundry services. Conduct regular inspections of guest rooms and public areas to ensure that furnishings, rooms, equipment, linens, public restrooms, the lobby, and other areas are clean, well-maintained and meet guest satisfaction standards. Provide feedback to employees on any deficiencies and guide them on the necessary corrective actions. * To assign deep cleaning projects and provide assistance to the housekeeping team during unanticipated peak periods * Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures * Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly * Initiate action to correct a hazardous situation and notify supervisors of potential dangers. * Log security incidents and accidents in accordance with hotel requirements. * May serve as Manager on Duty * May assist with other duties, including assisting staff with their job functions during peak periods. Accountability: * Directly supervises entire Housekeeping department REQUIREMENTS: * Diploma in Hospitality / Hotel Management or other relevant qualification * Minimum 5–7 years of housekeeping experience, with at least 3 years in a supervisory or Executive Housekeeper role in a full-service hotel * Strong knowledge of housekeeping operations, laundry management, and cleaning procedures * Oral and written fluency in English; proficiency in another language is an advantage * Proficient in Microsoft Office and hotel PMS/housekeeping systems (e.g., Opera) * Excellent leadership, organizational and people management skills * Strong attention to detail and commitment to maintaining high cleanliness standards * Ability to work under pressure and handle peak operational periods * Willingness to work rotating shifts, weekends and public holidays * Knowledge of workplace safety, hygiene and sanitation standards; experience with ISO or hotel audits is an advantage

Responsibilities

This role involves managing the entire Housekeeping and laundry operation across two properties to ensure product quality standards and optimal guest service are met, while also overseeing departmental finances, labor, and expenses against the budget. Key duties include leading, training, and motivating the team, conducting regular inspections, and coordinating special requests to ensure high guest satisfaction.