Executive Housekeeper at IHG Career

George Town, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Supervision, Housekeeping Operations, Laundry Management, Quality Control, Budgeting, Cost Control, Inventory Management, Guest Satisfaction, Staff Training, Health And Safety Compliance, Operational Efficiency, Leadership, Communication, Sustainability Initiatives

Industry

Hospitality

Description

Your Day to Day * Team Supervision & Communication * Supervise housekeeping and laundry operations, ensuring smooth coordination across all sections and maintaining clear communication within the department. * Implementation of IHG Standards * Enforce the IHG Way of Clean and Clean Promise across daily routines to uphold brand cleanliness and hygiene standards in all areas. * Quality Control & Inspections * Conduct scheduled inspections of guest rooms, public spaces, and back-of-house areas to ensure cleanliness, maintenance, and readiness meet or exceed guest expectations. * Guest Satisfaction Management * Respond to guest complaints and requests—especially VIPs and returning guests—ensuring timely follow-up and corrective actions to drive high satisfaction. * Inventory & Supply Management * Monitor and maintain adequate stock of linens, amenities, and cleaning supplies while minimizing waste and supporting the resort’s sustainability initiatives. * Budget & Cost Control * Assist in developing and monitoring the departmental budget; control labor and supply costs, maintaining optimal cost-per-room performance. * Training & Compliance * Train and educate team members on health, safety, hygiene, and operational standards in line with local laws and IHG policies. * Team Leadership & Empowerment * Lead by example, foster accountability, and empower team members to make service decisions within their authority, driving team morale and performance. * Continuous Improvement * Identify areas for operational enhancement and implement new procedures or best practices to improve efficiency, quality, and service delivery. * Collaboration & Reporting * Work closely with the Hygiene Manager, Engineering, and Front Office to ensure cleanliness, safety, and maintenance standards are upheld; provide regular updates to senior leadership.

Responsibilities

The Executive Housekeeper will lead the housekeeping, laundry, and public area teams to ensure high standards of cleanliness and guest satisfaction. They are responsible for managing departmental budgets, inventory, and staff training while collaborating with other departments to maintain resort standards.