JOB DESCRIPTION

This position will manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

SKILLS & QUALIFICATIONS

• Minimum of 1 years’ Housekeeping Experience in a supervisory role is required
• Must be highly motivated, self-directed, with strong initiative and desire for achievement
• Exceptional customer service skills required
• Must possess strong computer skills
• Excellent communication and presentations skills required
• Leadership abilities and experience required
• Must have previous Hotel Experience

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand and hotel standards
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Prepare schedules for Housekeeping and Landry Attendants based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs. Productivity is crucial.
• Ensure Public space is clean and bathrooms/pool/fitness is stocked at all times for guest amenities
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Develop and implement policies and procedures for the operation of the department or the hotel.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.