Executive Housekeeper - InterContinental Hayman Great Barrier Reef at IHG Career

Whitsundays, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

95000.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Housekeeping Management, Laundry Operations, Team Leadership, Coaching, Guest Satisfaction, Complaint Handling, VIP Services, Inventory Management, Budget Preparation, Productivity Driving, Safety Compliance, IHG Way of Clean Adherence

Industry

Hospitality

Description

About us IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good. The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. About the Role We are seeking an Executive Housekeeper. InterContinental Hayman Great Barrier Reef are looking for a dedicated and enigmatic leader to oversee our Housekeeping & Laundry operations, ensuring the highest standards of cleanliness and guest satisfaction. In this role, you will manage, coach, and develop a motivated team committed to delivering exceptional results. Every day is different in this role, but it primarily involves leading, coaching, and developing a team committed to delivering exceptional housekeeping and laundry standards. You will handle guest complaints and special requests to ensure every stay is a positive one, while consistently checking that public areas, rooms, suites, equipment, and linen not only meet but exceed guest expectations and align with the IHG Way of Clean. The role also includes attending to special requests from VIPs, repeat guests, and IHG Rewards Club members, supporting deep cleaning projects, and stepping in to assist the team during busy periods. In addition, you will educate team members on the importance of complying with federal, state, and local laws and safety standards, while maintaining inventory levels, preparing budgets, and driving overall productivity. Salary $90,000.00 - $95,000.00 What we need from you High school diploma / secondary education / equivalent plus at least four years of housekeeping experience, including some management training/experience. Four years' housekeeping/laundry experience preferably in a hotel of similar size, including Management experience. Must be able to speak local language(s). What we offer World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more. An exciting and ever-changing Staff Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ’s, markets and much more. Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses. A great range of employee, friends, and family discount rates across more than 5,300 InterContinental Hotel & Resorts properties. How to Apply Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/ or click the ‘Apply Now’ button. We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers

Responsibilities

The Executive Housekeeper will lead, coach, and develop the Housekeeping and Laundry team to ensure the highest standards of cleanliness and guest satisfaction are consistently met or exceeded. This involves managing daily operations, handling guest requests, ensuring compliance with standards, and overseeing inventory and budgeting.