Executive Housekeeper at Millennium Copthorne Hotels Plc

Sunnyvale, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

115000.0

Posted On

18 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Housekeeping Operations, Laundry Management, People Leadership, Budget Management, Labor Productivity, Expense Control, Inventory Management, OSHA Compliance, Staff Training, Guest Service Recovery, Room Inspection Standards, Strategic Planning, Conflict Resolution, Operational Excellence, Vendor Management, Performance Monitoring

Industry

Hospitality

Description

Hotel Name: M Social Sunnyvale Location: Onsite – Sunnyvale, CA Salary Range: $110,000 - $115,000 Join the Team at M Social Sunnyvale At M Social Sunnyvale, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience. About M Social Sunnyvale As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: Passion for Hospitality – Delivering meaningful and memorable guest experiences Entrepreneurial – Taking ownership and acting with agility Innovation & Progressive – Continuously improving how we operate and serve Solutions & Results Oriented – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. About the Role As our Executive Housekeeper, you will lead all housekeeping and laundry operations, creating a clean, safe, and welcoming environment while driving operational excellence, financial performance, and team engagement. This role is ideal for a hospitality leader who combines a passion for service with strong operational and people leadership skills and is committed to delivering exceptional guest experiences. Your Impact – Executive Leadership You will shape the culture, standards, and performance of the Housekeeping department. Through strong leadership and operational expertise, you will develop talent, drive efficiencies, and create an environment where cleanliness, service, and attention to detail define the guest experience. Your leadership will bring our values to life by fostering a culture of accountability, innovation, and excellence. What You'll Be DoingLeadership & Ownership Lead and oversee all housekeeping and laundry operations Establish and maintain department standards aligned with the M Social brand Build and sustain a high-performing and engaged team culture Foster accountability, collaboration, and continuous improvement Operations & Execution Ensure guestrooms, public areas, laundry, and back-of-house spaces meet quality standards Maintain cleanliness, safety, and brand presentation throughout the property Monitor productivity and staffing levels to maximize efficiency Manage inventories, linen controls, and supply costs Identify opportunities to improve operations and guest satisfaction Deliver consistent, high-quality results in a fast-paced environment Guest Experience Deliver exceptional service rooted in a passion for hospitality Respond promptly and effectively to guest concerns and service recovery opportunities Maintain the highest standards of cleanliness and presentation Create memorable experiences through attention to detail and service excellence Team Collaboration Partner closely with Front Office, Engineering, Food & Beverage, and Operations teams Communicate effectively and contribute to a positive and collaborative work environment Support a culture of respect, accountability, and excellence People Leadership Recruit, coach, develop, and inspire employees Provide feedback, direction, and recognition to drive engagement and growth Foster a culture of continuous learning and professional development Develop succession plans and strengthen leadership bench strength Financial & Business Performance Manage departmental budgets, forecasting, labor productivity, and expense controls Monitor inventory levels and purchasing practices Drive efficiencies while maintaining quality and guest satisfaction Analyze departmental performance and implement continuous improvement initiatives Compliance & Standards Ensure compliance with company policies, OSHA standards, and safety procedures Maintain knowledge of housekeeping best practices and brand standards Ensure proper training and compliance with chemical handling and safety procedures Uphold a culture of accountability and operational excellence Passion for hospitality and delivering exceptional service Strong communication and interpersonal skills Ability to thrive in a fast-paced environment Solutions-oriented mindset with strong attention to detail Flexibility to work varied schedules, including evenings, weekends, and holidays Leadership Requirements Proven leadership experience in hotel housekeeping operations Ability to drive accountability, engagement, and operational excellence Strong decision-making and problem-solving capabilities Experience managing departmental budgets, labor productivity, and expense controls Demonstrated ability to lead through change and operational growth Technical / Role-Specific Requirements Strong knowledge of housekeeping operations, laundry operations, and room inspection standards Experience managing room attendants, public area attendants, laundry teams, and supervisors Knowledge of inventory management, linen controls, and supply ordering Understanding of OSHA standards, chemical safety, and housekeeping best practices Experience with hotel property management systems and housekeeping technologies Experience in budgeting, forecasting, and labor management Education High school diploma or equivalent required Equivalent combination of education and relevant experience will be considered At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: Medical, Dental & Vision Insurance Company-paid Life and AD&D Insurance Short-Term and Long-Term Disability Coverage 401(k) Retirement Plan with Company Match (where applicable) Paid Time Off & Paid Holidays Hotel Room Discounts across our global portfolio Employee Assistance Program (EAP) Benefits eligibility and offerings are subject to plan terms and company policy. Why Join Us At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.

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Responsibilities

Lead all housekeeping and laundry operations to ensure a clean, safe, and welcoming environment for guests. Drive operational excellence through financial performance management, team engagement, and strict adherence to brand standards.