A LUXURIOUS RETREAT IN THE HEART OF NORTHERN IRELAND’S COUNTRYSIDE.

Nestled in 380 acres of lush parkland along the River Maine, just 30 minutes from Belfast, Galgorm Collection Resort is Northern Ireland’s premier luxury resort, offering a blend of traditional elegance and modern indulgence.

Whether you’re seeking a romantic getaway, a relaxing spa retreat, a world-class golfing experience, or a business escape in a serene setting, Galgorm provides an unparalleled experience with exceptional service, award-winning facilities, and breathtaking scenery.

• 125 elegantly designed guest rooms and suites
• Exclusive self-catering lodges, cottages, and shepherd huts
• Award-winning Thermal Spa Village, the largest in Ireland
• Signature treatments featuring Aromatherapy Associates and Gaia Skincare
• Three acclaimed restaurants offering gourmet and casual dining
• Chic cocktail and whiskey bars with extensive selections
• Championship golf course nearby, with bespoke golf packages
• Riverside hot tubs, saunas, and hydrotherapy pools
• Luxurious wedding and event venues with scenic backdrops
• Perfect base for exploring the Causeway Coast and Glens of Antrim

ABOUT THE ROLE:

We are delighted to announce an exciting opportunity for an Executive Housekeeping Manager to join our dynamic team. The successful candidate will manage the Housekeeping and Laundry departments at the Resort, ensuring the quality is continuously upheld to an exceptional standard.
If you think you have what it takes and can show experience in the required skills below then we would love to hear from you!

THE MAIN RESPONSIBILITIES FOR THIS JOB INCLUDE BUT ARE NOT LIMITED TO;

• Managing all Housekeeping and Laundry Operations.
• Operating within departmental budgets through effective stocks, cost controls, and well-managed schedules.
• Dealing with lost property records, storage, and guest enquiries in a timely fashion.
• Regularly inspecting all fixtures, fittings, and appliances to ensure compliance with standards and take action as necessary.
• Monitoring the appearance, standards, and performance of the Housekeeping and Laundry departments.
• Ensuring adequate staffing levels to cover business demands.
• Ensuring staff communication meetings are conducted regularly.
• Managing staff performance issues in compliance with company policies and procedures.
• Assist Human Resources to recruit new team members and retain staff.
• Recruiting, managing, training, and developing staff within the Housekeeping and Laundry departments.
• Ensuring the quality and standard of the bedrooms, cottages, cabins, and public areas are continuously upheld and improved to an exceptional standard.
• Ensuring daily and weekly checklists are completed and the standard of work completed is exceptional.
• Conduct Housekeeping and Laundry staff appraisals.
• Identifying and promoting solutions to the Hotel Operations Manager.
• Demonstrating compliance with an interest in Health and Safety policies and procedures.
• Keeping up with industry trends.
• Exhibiting a strong focus on the customer and on the quality of service.
• Being proficient in the use of Maestro, PMS, Hotsos maintenance, and Backstage.
• Assisting in other departments wherever necessary.