KEY SKILLS AND ATTRIBUTES:

• Proven experience in a similar position.
• Strong problem-solving capabilities with the ability to adapt to changing environments.
• Excellent leadership skills with a hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for guest experience and the hospitality industry.
• Ability to find creative solutions, offering advice and recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.
• Strong communication and listening skills, excellent speaking, reading, and writing skills
• Experience of using IT Systems.
• An open, positive, and communicative personality.

In addition to this management oversight and coordination, the Executive Housekeeper will be required to:

• Recruit, train, and efficiently deploy sufficient labour to fulfil the services required.
• Manage the purchase and stocks of guest and cleaning supplies.
• Manage and coordinate linen and laundry requirements.
• Manage the procurement and stocks of inventory
• Maintain positive customer relationships by actively seeking solutions to guest queries and complaints in a manner that both protects the brand and leaves the guest satisfied.
• Manage payroll function including issuing rota’s, approving timesheets and authorising leave.
• Liaise with HR department to conduct people matters.
• Lead-by-example, direct, organise and motivate the teams to deliver exceptional customer experiences.
• Uphold, create, and innovate department standards and operating procedures to positively improve the guest experience.
• Foster a positive culture of learning, fun, equity, and performance within the team through training, appraisal, and development programmes.
• Coach, develop, inspire, and empower Junior Management.
• Work with internal and external stakeholders to ensure the product offering connects with the wider sustainability, people, and commercial strategies.
• Working with development project groups to consider, devise and deliver new services and product concepts.
• Adhere to the company’s Health and Safety, Compliance, and Operational policies and procedures, ensuring they are effectively implemented within the department
• Carry out the role of Duty Manager when required

PURPOSE, VISION & VALUES:

• Timeshare owners should be at the centre of everything that we do.
• Our people are important, and we should aim to do our very best by them at all times.
• It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners needs and ensure that our people prosper.
• The natural environment and our communities are central to our thinking at all times.
  Main Purpose of the Role:
  The Executive Housekeeper will manage the housekeeping and cleaning teams to ensure the delivery of service level agreements for the timeshare accommodation and hotels

KEY RESPONSIBILITIES:

In addition to this management oversight and coordination, the Executive Housekeeper will be required to:

• Recruit, train, and efficiently deploy sufficient labour to fulfil the services required.
• Manage the purchase and stocks of guest and cleaning supplies.
• Manage and coordinate linen and laundry requirements.
• Manage the procurement and stocks of inventory
• Maintain positive customer relationships by actively seeking solutions to guest queries and complaints in a manner that both protects the brand and leaves the guest satisfied.
• Manage payroll function including issuing rota’s, approving timesheets and authorising leave.
• Liaise with HR department to conduct people matters.
• Lead-by-example, direct, organise and motivate the teams to deliver exceptional customer experiences.
• Uphold, create, and innovate department standards and operating procedures to positively improve the guest experience.
• Foster a positive culture of learning, fun, equity, and performance within the team through training, appraisal, and development programmes.
• Coach, develop, inspire, and empower Junior Management.
• Work with internal and external stakeholders to ensure the product offering connects with the wider sustainability, people, and commercial strategies.
• Working with development project groups to consider, devise and deliver new services and product concepts.
• Adhere to the company’s Health and Safety, Compliance, and Operational policies and procedures, ensuring they are effectively implemented within the department
• Carry out the role of Duty Manager when required.