PLEASE REVIEW THE FOLLOWING JOB DESCRIPTION:
* This position is on-site 5 days per week at the Atlanta office *
We are seeking a highly skilled and customer-focused Executive IT Support Lead to join our team in Atlanta, GA. In this critical role, you will provide premium desktop, mobile and application support specifically to our operating council (senior executive leadership team). This position requires a proactive approach, exceptional technical acumen, and a discreet, professional demeanor.
REQUIRED QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree in a business or IT field, or equivalent education and related training
- 5 years of experience managing in an IT environment
- 5 years of experience implementing and supporting large scale web solutions
- Excellent written and verbal communication skills
- Demonstrated proficiency in learning and applying technical concepts
- Ability to successfully interact with all levels of management across all lines of business and negotiate complex technical issues
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
PREFERRED QUALIFICATIONS:
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 5-10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive-level users in a financial institution.
- Proven expertise in troubleshooting and supporting both Windows and macOS operating systems.
- Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
- Strong understanding of mobile device management (MDM) concepts and troubleshooting (iOS.)
- Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues quickly and effectively.
- Exceptional communication (written and verbal), interpersonal, and customer service skills.
- Highly Professional and Discreet: Ability to maintain strict confidentiality and exercise a high level of discretion when interacting with executive leadership.
- Self-motivated, proactive, and able to work independently as well as part of a team.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
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