Executive IT Support Specialist at Peraton

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

138000.0

Posted On

29 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End-to-End PC Support, Hardware Support, Software Support, Mobile Device Support, iPhone Support, iPad Support, Microsoft Office, Executive Support, Troubleshooting, White Glove Service, Discretion, Security Compliance, Documentation, Issue Resolution, Windows Operating Systems

Industry

technology;Information and Internet

Description

Responsibilities Key Responsibilities: Provide end-to-end PC support, including hardware, software, peripherals, and workstation configuration. Deliver expert mobile device support for iPhones and iPads, including setup, troubleshooting, and application assistance. Offer advanced support for Microsoft Office applications (Outlook, Excel, Word, PowerPoint, Teams) tailored to executive workflows. Maintain a 24×7 availability schedule to support urgent executive needs, including off-hours and on-call coverage. Deliver white glove service with a focus on discretion, professionalism, and seamless user experience. Troubleshoot and resolve issues quickly while maintaining a calm, confident presence under pressure. Document issues, resolutions, and system configurations with strong attention to detail. Collaborate with IT teams to escalate and resolve complex issues efficiently. Ensure all support activities adhere to security, compliance, and confidentiality requirements. Qualifications Required Qualifications: Minimum of 12 years with BS/BA; Minimum of 10 years with MS/MA; Minimum of 7 years with Ph.D., 16 years with a HS Diploma Proven experience providing high level IT support to executives or VIP users. Strong knowledge of Windows operating systems, PC hardware, and common peripherals. Expertise supporting Apple mobile devices (iPhone, iPad) and related management tools. Advanced proficiency with Microsoft Office applications and troubleshooting. Demonstrated ability to remain calm, focused, and effective in fast-paced or high pressure situations. Exceptional communication skills with a customer-first mindset. Strong organizational skills and meticulous attention to detail. Ability to work independently with minimal supervision. Must be able to obtain and maintain a Department of Energy (DOE) security clearance. Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure. Target Salary Range $86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Responsibilities

This role involves providing comprehensive end-to-end technical support for executive users, covering PC hardware, software, peripherals, and advanced mobile device management for iPhones and iPads. Key duties include delivering white glove service, maintaining 24x7 availability for urgent needs, and ensuring all support adheres to strict security and confidentiality requirements.