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Executive - Key Accounts - Express Logistics at DP World
Mumbai, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Key Account Management, Customer Service, Root Cause Analysis, Billing, Payment Collection, Reporting, Communication Skills, Retail Sales, Customer Retention, Service Recovery

Industry

Logistics;Transportation;Supply Chain and Storage

Description
FILING INFORMATION Position Executive – Key Accounts Department Commercial - Customer Service Location Regional (N, S, E, W) Job Band 2 Reports to Manager – Key Accounts ROLES & RESPONSIBILITIES Key responsibilities * Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs * Prepare detailed reports, as required, for customers * Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services * Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses * Perform first level root cause analysis * Any critical escalation from client related to closure has to be highlighted to senior level, * Arrange for expedited service recovery for shipments, when necessary * Revert back to the client with update/closure in the given timeline. * Need to share the closure file with every client. * Responsible for billing and payment collection from the customer. * Maintaining an accurate record of all existing and potential customers. * Responding to customer inquiries in a timely and professional manner. * Serve as the link of communication between key customers and internal teams QUALIFICATIONS & COMPETENCIES   * Graduate, with Sales & Marketing background  * Minimum of 2 -5 years of experience in retail sales * Good communication and listening skills. * Should be a team player
Responsibilities
Manage high-volume customer inquiries and communications to ensure satisfaction, retention, and revenue growth. Responsible for root cause analysis, service recovery, billing, and payment collection for key accounts.