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Executive - Key Accounts - Express Logistics at DP World

Delhi, , India -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Needs Assessment, Report Preparation, Customer Satisfaction, Customer Retention, Revenue Growth, Inquiry Resolution, Root Cause Analysis, Escalation Management, Service Recovery, Billing, Payment Collection, Record Keeping, Communication

Industry

Logistics;Transportation;Supply Chain and Storage

Description

* Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs * Prepare detailed reports, as required, for customers * Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services * Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses * Perform first level root cause analysis * Any critical escalation from client related to closure has to be highlighted to senior level, * Arrange for expedited service recovery for shipments, when necessary * Revert back to the client with update/closure in the given timeline. * Need to share the closure file with every client. * Responsible for billing and payment collection from the customer. * Maintaining an accurate record of all existing and potential customers. * Responding to customer inquiries in a timely and professional manner. * Serve as the link of communication between key customers and internal teams

Responsibilities

The role involves managing high volumes of inbound customer communications via email and phone to assess needs, resolve issues, and drive customer retention and revenue growth through new service offerings. Responsibilities also include performing root cause analysis, arranging expedited service recovery, handling billing, and maintaining accurate customer records.