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Executive - Key Accounts - Express Logistics at DP World

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Listening Skills, Team Player, Sales, Marketing, Problem Solving, Billing, Payment Collection, Report Preparation, Root Cause Analysis, Service Recovery, Customer Retention, Email Management, Phone Communication, Record Keeping

Industry

Logistics;Transportation;Supply Chain and Storage

Description

FILING INFORMATION Position Executive – Key Accounts Department Express Business, Customer Service Location Regional (West) Job Band 2 Reports to Manager – Key Accounts (West) ROLES & RESPONSIBILITIES Key responsibilities Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs Prepare detailed reports, as required, for customers Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses Perform first level root cause analysis Any critical escalation from client related to closure has to be highlighted to senior level, Arrange for expedited service recovery for shipments, when necessary Revert back to the client with update/closure in the given timeline. Need to share the closure file with every client. Responsible for billing and payment collection from the customer. Maintaining an accurate record of all existing and potential customers. Responding to customer inquiries in a timely and professional manner. Serve as the link of communication between key customers and internal teams QUALIFICATIONS & COMPETENCIES Graduate, with Sales & Marketing background Minimum of 2 -5 years of experience in KAM Good communication and listening skills. Should be a team player

Responsibilities

The Executive - Key Accounts is responsible for managing customer inquiries and ensuring customer satisfaction through effective communication and problem resolution. This includes preparing reports, performing root cause analysis, and coordinating service recovery when necessary.