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Executive - Key Accounts - Express Logistics at We One
Bangalore, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Satisfaction, Customer Retention, Revenue Growth, Root Cause Analysis, Service Recovery, Billing, Payment Collection, Communication, Listening Skills, Team Player

Industry

Professional Services

Description
Position Executive – Key Accounts Department Express Business, Customer Service Location Regional (N, S, E, W) Job Band 2 Reports to Manager – Key Accounts ROLES & RESPONSIBILITIES Key responsibilities Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs Prepare detailed reports, as required, for customers Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses Perform first level root cause analysis Any critical escalation from client related to closure has to be highlighted to senior level, Arrange for expedited service recovery for shipments, when necessary Revert back to the client with update/closure in the given timeline. Need to share the closure file with every client. Responsible for billing and payment collection from the customer. Maintaining an accurate record of all existing and potential customers. Responding to customer inquiries in a timely and professional manner. Serve as the link of communication between key customers and internal teams QUALIFICATIONS & COMPETENCIES Graduate, with Sales & Marketing background Minimum of 2 -5 years of experience in retail sales Good communication and listening skills. Should be a team player
Responsibilities
The Executive - Key Accounts will manage high volumes of inbound customer communications via email and phone to assess needs, provide solutions, and arrange service recovery for shipments. Responsibilities also include handling billing, payment collection, and serving as the communication link between key customers and internal teams.