Executive Lounge Supervisor at Accor

Makassar, South Sulawesi, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Role, Food & Beverage, Opening Procedures, Closing Procedures, Stock Management, Guest Service, Complaint Handling, Upselling, Revenue Generation, Financial Transactions, Team Allocation, Communication

Industry

Hospitality

Description

Company Description Hotel that makes every moment matter The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel. Job Description Oversee the shift and allocate duties to team members when leadership is not present. Represent the Food & Beverage outlet in operational meetings when required. Ensure all opening and closing procedures are completed and all documentation is accurately recorded. Maintain the cleanliness, organisation, and presentation of the outlet to Novotel standards. Monitor and replenish stock levels, placing orders as needed to support smooth service. Communicate clearly and professionally with colleagues to maintain an efficient service flow. Maintain a strong guest‑focused approach and ensure the team delivers warm, attentive service throughout the shift. Handle guest issues or complaints appropriately and update the Manager on actions taken. Identify opportunities to upsell menu items and support daily revenue generation. Stay aware of daily business levels and upcoming events impacting the outlet. Take responsibility for all payments and financial transactions during the shift. Qualifications Proven experience in a Supervisory role, ideally within a luxury or high‑volume environment. Minimum 2 year of relevant experience in a similar capacity with proven records in delivering results Excellent reading, writing and oral proficiency in English language Job-Category: Rooms Job Type: Temporary Job Schedule: Full-Time

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Responsibilities

The supervisor will oversee shifts, allocate duties to team members in the absence of leadership, and ensure all opening and closing procedures and documentation are accurately completed. They must maintain high standards of cleanliness and presentation for the outlet while ensuring the team delivers warm, attentive, guest-focused service.