Company Description
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Fluency in job related English, both verbal and non-verbal required.
• Previous guest service experience required
• Previous property management system required
• Strong interpersonal and problem solving abilities
• 2 years- experience in similar position
• Ability to communicate in second language, preferably Spanish.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to work well under pressure, in a fast paced environment.
  Additional Information

• Maintain complete knowledge of and comply with all departmental policies/ service procedures/ standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain complete knowledge at all times of all hotel features, services, and hours of operations.
• Review all Fairmont Gold reservations to ensure requests are met and al Fairmont Gold Standards are adhered
• Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
  Qualifications