Executive Manager, Customer Decisioning at Westpac Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer decisioning, Data strategy, Artificial intelligence, Platform engineering, Stakeholder engagement, Distributed systems, API development, Real-time processing, Rules engines, Analytics, Governance, Risk management, Regulatory compliance, Product management, Engineering management

Industry

Financial Services

Description

* Sydney, NSW | Hybrid Working * Key leadership function Are you ready? We’re building the next generation of intelligent customer engagement at scale—and we’re looking for a hands-on, outcomes-driven leader to own our customer decisioning capability within Westpac Intelligence. As Executive Manager – Customer Decisioning, you’ll define, build, and run the platforms and services that turn data, analytics, and AI into real-time decisions across digital, assisted, and operational channels. You’ll lead a high-performing team, set the standards that keep our decisioning systems secure and governed by design, and partner closely with product, analytics, and data science to deliver customer-centric use cases—fast. Data, Digital & AI (DDAI) defines and delivers our data, digital, and AI strategy—partnering with leaders across the bank to unlock value through advanced analytics, responsible AI, and modern platforms, while maintaining strong risk and regulatory standards. Within DDAI, Westpac Intelligence brings together data, analytics, and AI to drive real-time insight and decisioning at scale. The Customer Decisioning team builds the core capabilities that embed intelligence into customer and banker experiences. Here is what you’ll be doing … * Own the end-to-end design, build, and run of customer decisioning capabilities that enable intelligent engagement across channels. * Lead, coach, and grow a team delivering decisioning platforms, services, and integrations. * Partner with product, analytics, and data science SMEs to turn customer and business needs into scalable decisioning solutions. * Ensure our platforms are production-grade: resilient, observable, secure, and ready for change. * Work with risk, compliance, and architecture to embed governance and controls by design. * Continuously improve delivery speed, reliability, and reuse of decisioning components across teams. Core Accountabilities … * Capability ownership: Health, performance, and evolution of customer decisioning platforms and services. * People leadership: Build an inclusive, high-performing team with strong engineering craft and customer focus. * Delivery & outcomes: Ship reliable decisioning capabilities that drive measurable customer and business outcomes. * Risk & compliance: Governance, auditability, and regulatory alignment built into the way we design and operate. * Reuse & enablement: Patterns and components that can be reused across Westpac Intelligence and federated teams. Key ingredients for success … * Proven experience leading engineering teams delivering complex platforms/services in regulated environments. * A track record of building scalable, production-grade systems that run reliably in the real world. * Strong partnering experience with product, analytics, and data science teams to deliver customer-centric outcomes. * Strong foundation in distributed systems, APIs, and real-time processing. * Working knowledge of decisioning (e.g., rules engines) and analytics-driven systems. * Confident leadership, stakeholder engagement, and pragmatic delivery management. Why join us? We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: * Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! * Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. * Tailored learning and development opportunities to help grow your career within the bank. * Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today! To get started, simply click on the APPLY or APPLY NOW button. We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website [https://www.westpac.com.au/about-westpac/inclusion-and-diversity/Inclusion-means-everyone-matters/disability-and-accessibility/].

Responsibilities

You will lead the design, build, and operation of customer decisioning platforms to enable intelligent engagement across various channels. Additionally, you will manage a high-performing team while partnering with data science and product stakeholders to deliver scalable, production-grade solutions.