SEE YOURSELF IN THE TEAM

Payments Customer Success supports three key functions:

• Development and implementation of our Payments Customer Success strategy to help drive growth and customer satisfaction in our payment products
• Optimise engagement with frontline and transaction banking specialists to help drive customer outcomes and portfolio growth. This includes being the single point of contact for pre-sale consultation services for high-value strategic client acquisitions and multi-product deals
• Champion the customer across the Payment Domain to improve customer NPS scores e.g. Complaints analysis

Payments Customer Success is within the Payments Domain in Business Banking (BB) . The Payments Domain is responsible for CBA’s portfolio of domestic and international payments products for all customer segments (including NPP, International Money Transfers, BPAY, Direct Entry). The Payments Domain also manages CBA’s payments advocacy and representation to Government, regulators and industry bodies – as well as relationship pricing. The Payments Customer Success team works closely with each of these areas, as well as product, frontline, transaction banking specialists, segment, marketing, risk and technology.

Please refer the Job description for details