Executive Manager – Product Owner, In-Life and Retention at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Customer Engagement, Lifecycle Management, Relationship Building, Change Management, Commercial Acumen, Strategy Development, Communication, Stakeholder Management, Influencing Skills, Data Analysis, Risk Management, Campaign Management, Customer Insights, Team Leadership, Collaboration

Industry

Financial Services

Description

You are an accomplished Product Owner, passionate about customer engagement and lifecycle management, with strong relationship-building skills We are working at the heart of the Retail Bank to deliver strategies that drive customer acquisition, engagement and retention Together we will drive acquisition, engagement and retention strategies that create meaningful outcomes for everyday banking customers See yourself in our crew Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future to our 10 million+ personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes. This role sits within the Acquisition, Engagement and Retention Crew in the Everyday Banking (EDB) Domain. This portfolio is at the heart of the Retail Bank’s franchise, managing the acquisition and lifecycle management of everyday banking customers. You’ll have accountability for the engagement and retention value stream and manage the In-life and retention squad. Do work that matters As Executive Manager – Product Owner, you’ll also act as Stream Lead for the In-Life and Retention value stream, providing strategic direction and leadership across the squad. Reporting to the Crew Lead, Acquisition, Engagement & Retention, you’ll lead and deliver strategies for everyday banking products across key customer segments. You’ll work closely with partners in Finance, Marketing, Digital, Analytics, Pricing and other squads within the EDB Domain to drive growth in customer engagement, deposit balance and market share. More specifically, you will; Design and lead the implementation of the Value Stream Product Strategy for our everyday product suite, covering early engagement through to retention Lead and execute change, in partnership with delivery teams and stakeholders, to deliver campaigns and experiences that improve engagement and reduce attrition Manage portfolio business metrics and reporting, understanding trends and drivers to support retention outcomes Understand the voice of the customer and work closely with other EDB crews to address core customer problems Proactively identify, understand and manage risks for the portfolio We want to hear from people who have: 8+ years’ product management experience, preferably within financial services Experience leading change/transformation initiatives across product, customer and digital Strong commercial acumen and strategy experience Excellent communication, stakeholder and influencing skills, ideally with people management experience If this sounds like you, apply now and help us shape the future of everyday banking. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 02/12/2025 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

As Executive Manager – Product Owner, you will lead the In-Life and Retention value stream, providing strategic direction and leadership across the squad. You will design and implement the Value Stream Product Strategy for everyday banking products, focusing on customer engagement and retention.