Executive Manager Small Business & Customer Direct at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Mentoring, Customer Service, Commercial Acumen, Risk Management, Asset Finance, Team Management, Strategic Growth, Operational Excellence, Relationship Building, Continuous Improvement, Financial Solutions, Diversity, High Performance Culture, Telephony Experience

Industry

Financial Services

Description

You are a people leader who inspires at scale to deliver exceptional outcomes Lead a high performing diverse team of Asset Finance Specialists Be part of our growing Asset Finance business Sydney, Melbourne or Brisbane based See yourself in our team Our Business Banking teams are proud to support a range of small to large sized businesses across Australia. The Asset Finance team is a national end to end business that sits within Business Banking spanning across product, operations, specialists and technology. We provide specialist expertise to assist our customers within Commercial Banking, Major Client Group and Regional & Agribusiness with their asset finance needs. Do Work That Matters As Executive Manager for Small Business & Customer Direct, you will lead a diverse and high-performing team across multiple segments including Customer Direct Sales & Service (1800 Assets telephony), Small Business Asset Finance Specialists, Private Banking Specialist, and CSN network. This role is pivotal in driving strategic growth, operational excellence, and customer advocacy across the business. The Executive Manager for Small Business & Customer Direct plays a key role as an expert across asset finance solutions, risk and continuous improvement and will lead our team to unleash their potential whilst delivering successful customer outcomes. Using your ability to coach, mentor and engage both your team and our clients, you will focus on building a strategy for managing and growing new business within Asset Finance. You will work with a strong performing team of Specialists, customer direct Sales and Service team members (telephony) and Bankers to support our customer’s achieve their asset finance needs with oversight across a diverse customer base. More specifically, you will: Lead and manage the Customer Direct Senior Manager to effectively manage direct team members. Transform the telephony experience to achieve operational scale, translating to exceptional grade of service outcomes Lead and manage a diverse team of Asset Finance Specialists and Customer Direct Sales and Service team members. Utilise your industry expertise to understand and identify key opportunities within an ever changing commercial landscape, and develop strategies accordingly Coach and mentor a team and support ongoing development, maintain and develop a high performance culture Build strong relationships with clients and support your people’s ability to retain their business through excellent customer service Develop key internal relationships to maximise opportunities to deliver a broad range of financial solutions Continue to build your profile and presence on behalf of CommBank We want to hear from you if you have: Demonstrated scale leadership Coach a team to deliver exceptional customer outcomes Exceptional commercial acumen and credit understanding Strong Asset Finance and/or commercial lending product expertise (preferred), banking and financial services solutions knowledge A track record of leading high performing diverse teams including the ability to inspire, motivate and persevere Leadership capability and a strong risk management focus Engaged and motivated with a strong success orientation A tertiary qualification in Business/Finance and/or Commerce would be highly regarded This is an outstanding opportunity to build and progress your leadership career in a growing and successful business. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 14/11/2025 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

Lead a diverse and high-performing team across multiple segments including Customer Direct Sales & Service and Small Business Asset Finance Specialists. Focus on driving strategic growth, operational excellence, and customer advocacy while coaching and mentoring team members.