DEPARTMENT:

• Office of Student Affairs
  Institution: Capital College of the Arts, Management and Technology (CCAMT)
  Reporting to: Senior Executive and CEO

REQUIRED QUALIFICATIONS:

1. Educational Background:

• Diploma in any field, or related discipline (Education or Business Administration)
• Strong understanding of higher education operations and student services

1. Professional Experience:

• Minimum 1-2 years of experience in administrative, customer service, or student-facing roles
• Experience in higher education, student services, or international education preferred

1. Regulatory Knowledge:

• Understanding of Singapore’s immigration requirements and student pass regulations (training will be provided)
• Knowledge of private education sector compliance requirements (SSG) preferred

1. Technical Skills:

• Proficiency in Microsoft Office Suite and Google Workspace
• Experience with student information systems and database management
• Strong attention to detail for accurate record keeping and reporting

1. Communication and Interpersonal Skills:

• Excellent written and verbal communication skills in English
• Ability to work effectively with diverse international student population
• Strong customer service orientation and problem-solving abilities

1. Personal Attributes:

• High degree of confidentiality and discretion in handling student information
• Cultural sensitivity and ability to work in multicultural environment
• Strong interpersonal skills with ability to connect with students on a personal level while maintaining professional boundaries
• Pastoral care competencies including empathy, active listening, and emotional intelligence
• Proactive approach to identifying student needs and providing appropriate support referrals
• Patient and approachable demeanor that encourages students to seek help when needed

SKILLS AND COMPETENCIES:

1. Student Services Excellence:

• Strong commitment to student success and positive campus experience
• Understanding of student development principles and support strategies

1. Regulatory Compliance:

• Attention to detail for accurate attendance tracking and immigration reporting
• Ability to work with strict deadlines and zero-error requirements

1. Event Management and Coordination:

• Organizational skills for planning and executing student activities and events
• Safety awareness and risk management for campus activities

1. Data Management and Reporting:

• Analytical skills for tracking student engagement and satisfaction metrics
• Ability to generate meaningful reports for management decision-making

1. Stakeholder Communication:

• Professional communication with students, faculty, external service providers, and government agencies
• Collaborative approach to working with academic and administrative teams

APPLICATION REQUIREMENTS:

• Cover letter highlighting relevant experience and motivation for student services
• Current CV/resume with education and work history
• Professional references
• Availability for immediate or near-term start preferred

ROLE OVERVIEW:

1. Student Success and Support Excellence:

• Support enrolled students throughout their academic journey, integrating CCAMT’s values of cultural competence and inclusive practices into daily student services.
• Foster a supportive campus environment that values diversity and enhances student engagement and retention.

1. Compliance and Immigration Management:

• Ensure strict compliance with Singapore’s immigration requirements, particularly ICA student pass regulations and monthly attendance reporting.
• Coordinate with student admissions and regulatory bodies to maintain seamless international student administration.

1. Academic Records and Administration:

• Maintain accurate student records, process academic transcripts, and support registrar functions with precision and confidentiality.
• Coordinate with academic faculties on student progress tracking and intervention strategies.

1. Campus Life and Event Coordination:

• Plan and execute student activities, orientation programs, and campus events that enhance student engagement and community building.
• Organize and coordinate graduation ceremonies, ensuring seamless execution and memorable experiences for graduates and families.
• Support student clubs and societies while ensuring safety protocols and institutional standards.

1. Student Welfare and Career Services:

• Identify students needing support and coordinate counseling referrals and intervention strategies.
• Facilitate career counseling, industry networking events, and internship placements.